Policies, billing and support.

Business details

SREEIO TECHNOLOGIES PRIVATE LIMITED
GSTIN: 36ABRCS0856P1ZF

Support: support@sreeio.com · +91 75006 66699

Terms and conditions

Products, installation, service scope, pricing, taxes, delivery dates and payment milestones are confirmed in the applicable quotation, signed agreement, sales order, invoice or subscription plan. Customers must provide accurate site, contact and billing information and use APAS equipment safely and in accordance with installation guidance.

For a managed plan, APAS hardware remains Sree I/O property unless a written sale agreement says otherwise. The owner is responsible for site security, safe access, appropriate electrical protection, preventing damage or loss, and complying with local electrical requirements. Remote controls are permission-based and do not replace local supervision or safe operating procedures.

Sree I/O may pause remote access or service where reasonably required for safety, security, law, material breach, non-payment or the agreed contract. Telemetry availability, mobile-network coverage and third-party internet availability are not guaranteed.

Managed APAS plans

Managed APAS plans are prepaid, subject to signed acceptance and availability. APAS-S and APAS-M are currently offered; APAS-L and APAS-XL are future, configurable models and are not currently offered for sale.

Additional upfront charges are quoted separately: refundable security deposit (APAS-S ₹15,000; APAS-M ₹20,000), installation labour (₹2,000, non-refundable), actual copper wiring (approximately ₹250–₹300 per metre for 10 sq.mm or ₹350–₹400 per metre for 16 sq.mm) and customer-paid capacitors (approximately ₹250 per kVAR). Sree I/O provides the SIM during an active managed subscription; the customer provides reliable Wi-Fi where Wi-Fi connectivity is required.

For mid-month activation, the first bridge period may be prorated through the end of that calendar month. The contractual term begins on the device activation date while regular invoices can remain calendar-month aligned, as recorded in the agreement and invoice.

Privacy policy

We collect account, contact, site, device, service and payment-reference information needed to quote, supply, install, support and improve Sree I/O products. We do not store card, UPI or bank-login credentials. Payment information is handled by the approved payment provider.

We use appropriate access controls and retain information only for business, legal, warranty, support and security purposes. You may contact support@sreeio.com to request correction or raise a privacy concern. We may share data with authorised service providers where necessary to deliver the contracted service or comply with law.

Cancellation, refund and deposit policy

Customers may request cancellation through their account, customer care or the registered support channel. A request is not a completed cancellation: it is subject to the notice period, contractual term, inspection, return/collection of managed hardware, clearance of dues and the signed agreement. After the agreed initial term, customers should give at least 15 days’ notice before the next billing cycle unless their agreement states otherwise.

Early cancellation before the agreed term can result in recalculation at the applicable shorter-term price and a cancellation charge, only where those amounts are shown and accepted in the signed agreement. The refundable deposit is considered after inspection and deduction of outstanding dues, loss, damage and any accepted recovery charges. It is not a substitute for subscription payments and is not refundable until the managed APAS hardware is returned in working condition, subject to ordinary wear and written inspection findings.

Direct APAS product sales are quoted separately (current reference price ₹79,000). Auto Starter + Stator is an optional add-on (current reference price ₹2,999). For direct sales, the quoted warranty and applicable law apply. This policy does not limit rights that cannot legally be excluded.

Installation, service and warranty policy

Delivery and installation dates are estimates unless a written order states otherwise. Site readiness, safe access, power availability, required approvals and customer-provided information may affect scheduling. Wiring, capacitor sizing, site modifications and other materials are confirmed in the quotation or installation record.

Direct-sale APAS hardware has a one-year limited warranty against manufacturing defects, subject to the written warranty terms. Damage from misuse, water ingress, voltage events beyond supported protection, unauthorised modification, poor site conditions, theft, loss or third-party wiring is excluded unless mandatory law requires otherwise. For service or replacement-board requests, Sree I/O will confirm availability, price and the next action through registered contact details.

Payments, overdue amounts and security

When online payments are enabled, an invoice or payment request directs the customer to the approved payment provider. Payment is treated as confirmed only after the provider's verified server-to-server confirmation, not only the browser return page. Customers should verify the invoice reference and pay only through a Sree I/O-approved link.

Recurring collection is used only after the customer gives a valid mandate or payment authorisation through the approved provider. No automatic debit is active until that payment-provider and mandate process is enabled. If a payment is overdue, Sree I/O may send reminders, carry agreed arrears into the next billing cycle or apply the signed service/safety policy. Never share card details, UPI PINs, OTPs, passwords or bank-login credentials with Sree I/O.